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Website Analytics and Monitoring

Published 01/10/2011 and rated Ratingstars5 5 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Chartbeat provides website owners and managers a better way to monitor how a website is doing and what its current status is. Chartbeat features allow users to control content, track the launch of a product or take advantage of an opportunity as soon as it happens. The user dashboard includes iPhone access as well as email and SMS alert features. Notifications are sent the moment a website goes down, slows or receives a sudden traffic spike. Chartbeat also helps users see if their website visitors are actually engaging content to look for areas that might need improvement. The data is provided in detail rather than as a simple quantity of unique visitors. Using Chartbeats allows website owners to learn more about the success of their site and how they can improve the visitor’s experience.

Chartbeat screenshot
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What is the history and popularity of the app?

Chartbeat was founded in April of 2009 by Bill Chasen and Jay Ridgeway. The application was intended to provide real time web analytics for website owners. The company is currently based out of New York City, New York. The Chartbeat team remains small, consisting of around five individuals, including the original founders and General Manager Tony Haile and Advisor Jason Calcanis.

What are the differences to other apps?

Chartbeat offers a service that many other applications offer. The difference is that Chartbeat allows the user to get more in depth. It is easier to see what websites visitors are doing (or not doing) using data collected by Chartbeat. The notification system is also a big plus to keep website owners well informed in any possible site access issues or unexpected traffic changes.

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How does the web app look and feel to use?

The home screen is visually appealing, clean and easy to interpret. A graph of visitors, with top pages and active visits, is prominently displayed. The engagement section indicates how many website visitors are actively reading, writing on the site, or idle. The Traffic Sources section clearly designates the sources of site hits. Locations indicate where site visitors are from on both a map and list. The Site Performance checks user page load times as well as server load times of the home page. BackType lists tweets or other social media mentions of the designated site.

Users may customize SMS alerts for email or iPhone for immediate notification if site traffic spikes or there are changes in load times.

All of the tools are very clear and intuitive. Developers have integrated several high end technologies to enhance user experiences. Chartbeat is integrated with BackType for real-time conversational searches. The results are listed on the desktop. MongoDB open source database and Google Closure tools are also used in the application.

How does the registration process work?

A new user can join Chartbeat by clicking on the red “Try Chartbeat Now” button along the middle, left hand side of the homepage. This takes the user to the short registration form which asks for a username, password and email address. A note at the bottom of the form advises the user that by submitting the information they are agreeing to the site’s terms of service and privacy policy. Step two of the registration process requires a valid credit card. The user is asked to provide the name on the card, card number and expiration date. A note advises the user that they will not be charged until their 30 day free trial has ended. Users should also be aware that Chartbeat does not support Internet Explorer browsers. Users are asked to access Chartbeat using a Safari, Chrome or Firefox browser.

What does it cost to use the application?

Chartbeat gives users four membership options to choose from. A Standard membership costs around $10 per month and includes up to 1,000 concurrents, five websites, one extra login and standard support. The Large membership costs around $50 per month and upgrades to include 5,000 concurrents, 20 websites and two extra logins. The XL membership costs around $100 per month and includes up to 10,000 concurrents, 40 websites and three extra logins. The XXL membership costs around $150 per month and includes up to 15,000 concurrents, 60 websites and four extra logins as well as priority support.

Note: Concurrent visits are page views that remain active because a user keeps the page open.

Who would you recommend the application to?

This is a high-powered analytics tool for serious website owners who depend on analytic data for adjusting to trends in site traffic.

  • Monitor multiple websites based on membership level
  • Check out visitor activity to see what people are doing when they arrive
  • SMS alerts
  • Control content through Chartbeat
  • View in depth information beyond unique visitor counts
  • Create extra logins based on membership level

Chartbeat video

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Chartbeat pricing

Cheapest plan (per month) : $9.95
Most expensive plan (per month) : $149.95

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